Configuration import
Add a compatible URL you own or are authorized to use. The source must remain online for updates.
How can we help?
Get help with configuration imports, connection setup, and optional provider access.
Contact Sivro SupportProvider code
Codes are an optional sign-in shortcut supplied by compatible providers, not by Sivro Support.
Connection help
Check that Sivro has permission to add a VPN configuration, then reconnect on a stable network.
Quick answers
Start here.
My configuration URL will not import.+
Confirm that the full URL is correct, uses HTTPS where available, remains active, and returns a format supported by Sivro. Contact the source operator if the URL requires renewal or authorization.
Do I need a provider code?+
No. You can use Sivro by importing a compatible configuration URL. A provider code is only an optional way to locate a compatible provider’s sign-in screen.
My identification code is not recognized.+
Confirm the exact spelling with your provider and check for spaces before or after the code. If it is still not recognized, the provider may not have activated its Sivro integration.
I cannot sign in to my provider account.+
Verify the account directly with your provider. Sivro Technologies LLC cannot reset passwords or change accounts maintained by an independent provider.
Why does Sivro request VPN permission?+
Apple requires your approval before an app can install and operate a network configuration. Sivro cannot establish the connection unless you allow this system permission.
The app says connected, but a website will not load.+
Try another provider route if available, briefly disconnect and reconnect, and test a different network. If only one destination fails, contact your provider with the time and destination—do not send your password.
How do I remove Sivro’s network configuration?+
Disconnect in Sivro, then open your device’s VPN settings to remove the Sivro configuration. Uninstalling the app may not remove a configuration on every operating-system version.
What should I include in a support request?+
Include your device model, OS and Sivro versions, the time of the issue, and the error message. Never send your password, full provider configuration, or private access credentials.
Still need help?
Email support Talk to our product team.
For Sivro app issues, email support@sivro.net. We aim to respond within two business days.