Privacy Policy

1. Scope

This Privacy Policy applies to the Sivro applications for iOS, iPadOS, and macOS, the Sivro website, and related support communications operated by Sivro Technologies LLC (“Sivro,” “we,” “us,” or “our”).

2. Information we may process

Configuration URLs and imported profiles

You may provide a compatible configuration URL. Sivro contacts that URL to retrieve the configuration you requested and stores the resulting profile on your device. Unless clearly disclosed for a specific feature, imported URLs and profile contents are processed on your device and are not sent to Sivro Technologies LLC. The operator of the URL may receive standard request information such as your IP address, app identifier, and request time.

Optional provider identification and account data

You may enter an identification code and provider account credentials to connect Sivro to a compatible provider. This option is not required to use Sivro. The code identifies the provider integration and locates its authentication service; it is not a license key and does not unlock Sivro functionality. Account credentials are transmitted for authentication to the applicable provider or its designated authentication service.

Where Sivro stores credentials or session tokens on your device, it uses Apple platform security features such as Keychain when appropriate. We do not sell provider credentials.

Device and app information

We may process limited technical information such as app version, operating-system version, device class, language, provider identifier, connection state, and an app-generated installation or session identifier. We use this information to operate integrations, maintain compatibility, prevent abuse, and provide support.

Diagnostics

If diagnostics are enabled or you choose to send a support report, the report may include crash data, connection error codes, timestamps, and app configuration metadata. Diagnostic reports should not include the content of your communications. You can review any user-initiated support message before sending it.

Website and support information

Our website infrastructure may temporarily process standard request information, including IP address, browser type, requested page, and timestamp, for delivery, security, and abuse prevention. If you contact us, we process your email address and the information you provide.

3. Network traffic

When you activate a network connection, traffic is routed according to the configuration you imported or the configuration supplied by your selected provider. Sivro Technologies LLC does not use the app to inspect, sell, or build advertising profiles from the content of your network traffic.

Your provider and the operators of destinations you visit may be able to process network metadata or content according to their own systems and policies. You should review your provider’s terms and privacy policy before using its service.

4. How we use information

• Import, store, update, and use the configurations you request.
• Provide optional provider discovery, authentication, configuration delivery, and connection features.
• Protect Sivro, compatible providers, and users against fraud, scraping, credential misuse, and other abuse.
• Diagnose crashes, connection failures, and compatibility issues.
• Respond to support requests and important service communications.
• Comply with applicable law and enforce our Terms of Use.

We do not sell personal information or use cross-app tracking for advertising.

5. When information may be shared

Limited information may be disclosed only as reasonably necessary to operate the feature you choose:

• Your configuration host, when Sivro retrieves or updates a URL that you supplied.
• Your selected provider, to authenticate your account and deliver its configuration and services when you choose provider sign-in.
• Service vendors, such as hosting, security, diagnostics, and support providers acting for us under appropriate restrictions.
• Authorities or other parties, when reasonably necessary to comply with law, protect rights or safety, investigate abuse, or complete a corporate transaction.

6. Retention

We retain information only for as long as reasonably necessary for the purposes described above. Security logs are generally kept for a limited period unless a longer period is needed to investigate abuse or comply with law. Support correspondence may be retained while your request is active and for a reasonable recordkeeping period afterward. On-device data remains until you sign out, remove it in the app, or uninstall the app, subject to Apple backup behavior.

7. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to or restrict certain processing. You may also disable optional diagnostics in the app when that control is offered.

For provider account records, contact the provider that issued your account. For Sivro-controlled information, email support@sivro.net. We may need to verify your request before acting on it.

8. Security and international processing

We use administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security. Sivro and its vendors may process information in the United States and other countries where data-protection rules may differ from those in your location.

9. Children

Sivro is not directed to children under 13, or the minimum age required by local law. We do not knowingly collect personal information from children below that age. If you believe a child has provided information to us, please contact us.

10. Changes to this policy

We may update this policy as Sivro develops. We will post the updated version here and revise the “Last updated” date. If changes materially affect how we handle information, we will provide additional notice when required.

11. Contact

Sivro Technologies LLC
Wyoming, United States
support@sivro.net